Return & Refund Policy

We want you to be able to order without worrying about what happens if something goes wrong. This page explains exactly what we do in each situation.

Please review this policy before you publish your store. The time limits and conditions below are editable in Admin → Pages → Returns, and should reflect how you actually operate.

Check your parcel before you pay

Cash on Delivery gives you the strongest possible protection: you can inspect the product before any money changes hands.

Before paying the courier, please check that:

• the product is the one you ordered — correct model, colour and size
• the quantity is right
• there is no visible damage
• for electronics, the item powers on

If something is wrong, do not accept the parcel. Call us while the courier is still with you and we will resolve it immediately. This is much faster than accepting the parcel and arranging a return afterwards.

What we accept a return for

Damaged on arrival

The product arrived broken, cracked or otherwise damaged. Please photograph the product and its packaging before doing anything else.

Wrong product

You received something different from what you ordered.

Missing item

Part of your order, or an accessory listed under "What's included", is not in the parcel.

Not working

The product is faulty on arrival and does not work as described.

What we cannot accept a return for

• Damage caused after delivery through accident, misuse or normal wear
• Products returned without their original packaging or accessories
• Hygiene-sensitive items that have been opened or used
• A change of mind after the product has been used

Time limit

You must contact us within Set your return window in Admin → Settings → policy.return_window_days of receiving your order.

Add any additional return conditions here — Admin → Pages → Returns

How to start a return

1. Contact us by phone, WhatsApp or Messenger — details on our Contact page.
2. Give us your order number (it looks like BK7F3K2M) and tell us what is wrong.
3. Send a photo of the product and its packaging. This usually resolves the matter without further questions.
4. We confirm the next step — a replacement, a return pickup, or a refund.

Replacements and refunds

Where a return is accepted, we will offer a replacement of the same product where stock allows, or a refund.

Refunds are issued by the method you agree with our team — typically bKash, Nagad or bank transfer, since Cash on Delivery orders have no card to refund to.

State how long refunds take to process — Admin → Pages → Returns

Delivery charges

Where the fault is ours — a damaged, wrong, faulty or missing item — you do not pay any return delivery charge.

State your policy on return delivery charges for other cases — Admin → Pages → Returns

If you are not satisfied

If you are unhappy with how a return was handled, contact us again and ask for it to be reviewed. We would much rather fix a problem than lose a customer over one.