Return & Refund Policy

Cash on delivery gives you the strongest protection there is: you see the product before any money changes hands. Our policy is built around that.

Check your parcel before you pay

When the courier arrives, open the parcel in front of the delivery person and check that:

• it is the product you ordered — the right model and colour
• nothing is broken, cracked or otherwise damaged
• nothing is missing — the accessories listed under "What's included" are in the box
• for electronics, the item powers on

If something is wrong, don't accept it

If the product is damaged, wrong, incomplete or not working, refuse the parcel and hand it back to the delivery person. You pay nothing — not for the product, and not for delivery.

If you can, call us while the courier is still with you so we can sort it out quickly.

Once you accept the parcel

Paying the courier and keeping the parcel completes your purchase, so please take a minute to check everything first. We cannot take a product back once it has been accepted.

If you notice a problem afterwards, contact us anyway with your order number and a photo, and we will look into it.

Refunds

Because you only pay for a parcel you have checked and accepted, there is normally nothing to refund. If we ever do owe you money, we will agree the method with you — typically bKash, Nagad or bank transfer.

Questions

Contact us by phone or WhatsApp — the details are on our Contact page. Please have your order number ready (it looks like BK7F3K2M).