Frequently Asked Questions
Everything customers usually ask before ordering. If your question is not here, please contact us.
Delivery
Do you deliver outside Dhaka?
Yes. We deliver across Bangladesh. The delivery charge depends on your district — you will see the exact charge on the checkout page before you confirm, and the full list is on our Delivery page.
How long does delivery take?
Delivery time depends on your location: Set your delivery times in Admin → Delivery.
We will tell you the expected date when we call to confirm your order. If anything delays your parcel, we contact you rather than leaving you waiting.
How much is the delivery charge?
The charge depends on your district. You will always see it on the checkout page, added to your total, before you confirm anything. Current charges are listed on our Delivery page.
Ordering
How do I place an order?
Open the product you want and press Order Now. Fill in your name, mobile number and delivery address, then press Confirm Order. You do not need to create an account.
After you submit the order, our team calls or messages you on the number you gave to confirm the details before we send the parcel.
How can I track my order?
Go to Track Order and enter your order number together with the mobile number you ordered with. You will see the current stage of your order, from placed through to delivered.
Your order number looks like BK7F3K2M and is shown on the confirmation screen right after you order.
Can I cancel or change my order?
Yes, as long as the parcel has not already been handed to the courier. Call or message us on Add your contact number in Admin → Settings with your order number and we will cancel or update it.
Payment
Do you offer Cash on Delivery?
Yes. Cash on Delivery is our standard payment method — you pay the courier when the parcel reaches you. There is no advance payment and no online payment required.
Returns & Refunds
What happens if I receive a damaged or wrong product?
Contact us as soon as you notice the problem. Keep the product and its packaging as they arrived, and send us a photo — that is usually all we need to sort it out.
Depending on the situation we will arrange a replacement, a return pickup or a refund. The full process and time limits are on our Return & Refund page.
Can I check the product before paying?
Yes. We encourage it. Check that the product matches what you ordered and that nothing is damaged before you hand over the money. If something is wrong, do not accept the parcel — call us while the courier is still there and we will sort it out.
Support
How can I contact support?
You can reach us by phone, WhatsApp, Facebook Messenger or email — all the details are on our Contact page. We reply during our stated business hours.