Privacy Policy
Last updated 3 October 2026
This policy explains what we collect, why, and what we do not do with it.
Last updated: 3 October 2026
What we collect
When you place an order we collect only what is needed to deliver it:
- your name
- your mobile number
- your delivery address, district and area
- any note you add to the order
- the products, quantities and total of your order
We do not ask you to create an account, and we do not collect a password.
When you use the contact form, we collect the name, contact details and message you provide.
Why we collect it
- To deliver your order and to confirm the details with you by phone
- To let you track your order using your order number and mobile number
- To handle returns, replacements and refunds
- To keep the records a business is required to keep
Who we share it with
Our fulfilment partner. Orders are packed and dispatched by the supplier we work with. To do that, they receive your name, phone number, delivery address and what you ordered — nothing else.
Courier partners. Your name, phone number and address are given to the courier delivering your parcel. They cannot use it for anything else.
We do not sell your personal information, and we do not share it with advertisers.
Analytics and advertising tools
We don't currently use any analytics or advertising tools on this site. If we add one, we will list it here before it is switched on — and it will never be sent your name, phone number, address or email.
How long we keep it
We keep order records for as long as we need them for accounting, warranty and returns purposes.
Your choices
You can ask us to:
- tell you what information we hold about you
- correct anything that is wrong
- delete your information, where we are not required to keep it
Contact us using the details on our Contact page.
Security
Order data is stored on a secured server. Our admin area requires a password and is not accessible to customers. We do not store card details, because we do not take card payments.
No system is perfectly secure, and we will not claim otherwise. If we ever become aware of a breach affecting your information, we will tell you.
Changes to this policy
If we change this policy we will update the date at the top of this page.